Refund policy
This Refund Policy applies to paid PUBLIC.BUZZ plans. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
1. No refunds for billing periods
Subscriptions are billed in advance, monthly or yearly. Payments made for a billing period are not refunded, including when you cancel, switch to a smaller plan or stop using PUBLIC.BUZZ during the period.
2. Cancel at any time
You can cancel your subscription in your account at any time, up to the last day of the current billing period. The cancellation takes effect at the end of that period: your paid features stay available until then, and no further payment is taken. Afterwards your page continues on the Free plan and your saved content is kept.
3. Statutory rights
Statutory rights remain unaffected. Consumers in the European Union, the European Economic Area, Switzerland and the United Kingdom may have a right to withdraw from their first subscription purchase within 14 days. This right ends early if you ask for access to start immediately and confirm that you lose your right of withdrawal once access begins.
4. Exceptions
Paddle.com may grant a refund in individual cases, for example after a duplicate payment. To request one, contact Paddle through the link in your receipt or email us at hello(at)public.buzz and we will help.
5. Contact
BRAIN PAIN MUSIC GmbH, Bahnhofstrasse 6, 9201 Gossau SG, Switzerland · hello(at)public.buzz